This Privacy Notice explains how spinsycasinosite.com and its direct and indirect subsidiaries collect, process, and protect your personal data. It applies to all registered members and visitors to our platform. By using our services you acknowledge that your personal data will be handled in accordance with the practices described on this page.
Scope
Our platform acts as the Data Controller of your personal data, meaning we determine how and why your information is processed throughout our business relationship with you. We maintain full ownership and security of all personal data submitted to us in accordance with applicable data protection legislation. If you have any questions about this notice or wish to exercise your privacy rights, you may contact our Data Protection Officer via the email address listed on our contact page.
What Personal Data Do We Collect?
Information submitted directly during registration includes your full name, email address, date of birth, country, phone number, gender, username, social security number, zip code, IP address, and location data. For KYC and due diligence purposes we collect identity document numbers, proof of address, source of funds documentation, bank details, and financial statements. Payment related data such as bank ID, IBAN, CPF number, and payment system details may also be collected to process transactions and meet AML requirements.
We collect certain data automatically when you interact with our platform, including device identifiers, operating system version, pages visited, time spent per session, links followed, and searches performed. We may also receive personal data from third party sources including public databases, financial institutions, fraud prevention agencies, and social media platforms where you have made information publicly accessible.
Why Do We Collect Your Data?
We process the personal data we collect to deliver, maintain, and continuously improve our services for all registered members. The specific purposes for which we use your data include:
- Providing full access to our platform and processing your transactions accurately.
- Responding to account queries, complaints, and support requests.
- Testing, researching, and analyzing platform performance to develop better products.
- Detecting, preventing, and managing fraud, harmful behavior, and illegal activity.
- Sending marketing communications and personalizing promotional content to your preferences.
- Resolving disputes and cooperating with law enforcement or regulatory investigations.
- Fulfilling all applicable regulatory and legal obligations connected to our license.
- Maintaining the security and technical integrity of our platform and protecting our systems from unauthorized access.
Lawful Basis for Processing Your Personal Data
We process your personal data only when a lawful basis exists under GDPR and other applicable data protection laws. In some cases more than one lawful basis may apply to a specific processing activity.
Contractual necessity applies when we create and maintain your account, communicate with you, and fulfill our obligations under these Terms and Conditions. Legal obligation basis covers our KYC and AML duties, age and identity verification, jurisdictional checks, responsible gambling management, and regulatory reporting.
Under legitimate interest we may process your data to conduct IT security procedures, perform analytics and research, manage customer segmentation for risk purposes, personalize your experience using machine learning, and detect fraud or unauthorized software use. Where you have provided consent, we may send direct marketing messages, customize promotional content based on your gaming history, display targeted advertisements, and administer your participation in tournaments and loyalty programs.
How We Share Your Personal Data
We may share your personal data with the following categories of recipients where necessary to operate our platform and meet legal requirements:
- Authorized employees, affiliated brands, contractors, agents, joint controllers, and subsidiary companies within our corporate group.
- Payment providers and financial institutions who require your name, address, date of birth, contact details, and KYC documents to process transactions and meet their own AML obligations.
- Third party service providers including customer support teams, email and SMS delivery providers, technology partners, and cloud hosting services.
- Marketing partners, fraud prevention agencies, and game providers.
- Data aggregators and analytics providers conducting market research and service analysis.
- Law enforcement agencies, regulatory bodies, and licensing authorities.
If a complaint or query about our services is submitted to a third party platform such as a casino review site or dispute resolution body, we may share limited personal data strictly necessary to identify your account and respond appropriately. Any such disclosure is made on the basis of legitimate interest in protecting our reputation and resolving external disputes, and data shared will be proportionate and factual.
How Long We Keep Your Data
We retain your personal data for the duration of your active account and for as long as necessary to fulfill the purposes described in this notice. Extended retention may apply where required by legal obligations such as AML regulations or other regulatory frameworks that mandate specific data preservation periods. Once your account is permanently closed and no legal or business reason remains to retain your data, all personal information will be either deleted or anonymized so that it can no longer be associated with you.